End User Business Skills Development
This series is designed for users who want to improve their basic math skills. It covers basic mathematical calculations commonly used in business settings. Courses cover computing fractions and decimals, the order of operations for combined computations, and solving equations and word problems. It includes the use of proportions, ratios, and percentages, and also provides instruction on the use of a calculator for business applications.
This series is designed for users who want to improve their professional writing skills. It covers how to appropriately plan for a business writing task, how to write clearly and precisely, and how to identify and correct common errors in grammar, usage, and sentence structure. The series also discusses different types of business writing, including persuasive letters, memos, notices, faxes, and e-mail messages, as well as documentation and various reports.
This series provides a common sense, practical approach to good working, emphasizing the need for people to prepare in advance for ethical dilemmas. The series takes an honest, realistic view of how managers can help improve ethical behaviour in the rushed, output-driven business environment.
Public speaking is a frightening task to many people, but it's also a crucial tool in career success. This series offers tips to help you prepare and deliver more powerful presentations.
This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.
This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analysing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organisational situation – supervisors, peers and subordinates.
Fundamentals of Business Management
This series provides learners with basic theories, skills and tools they can use to improve their performance as managers.
This series is designed for users who want to improve their grammar skills in a business setting. It examines sentence structure in detail, including parts of speech, subject/verb agreement, use of pronouns, and irregular verbs. Punctuation is discussed, including the proper use of apostrophes, quotation marks, capital letters, numbers, and abbreviations. Advanced topics include pronoun types, adjectives and adverbs, colons and semicolons, other punctuation, and modifiers.
This series will teach the learner the basics of the instructional design process. Learners will discover how to identify the need for instruction and analyze the content to be taught. Best practices for designing, planning, implementing, and evaluating instruction will help prepare the learner to create instructional programs.
This series presents the concepts of providing motivation for employees. It discusses developing a vision, a common goal, and direction for workers. Topics covered include using effective communication, conducting effective meetings, and encouraging creative problem-solving. The series also discusses rewarding effort and correcting mistakes without damaging motivation. Other topics examined include time and stress management, training and education and motivation, and building trust. This series is designed for those interested in improving their skills in coaching and motivating employees.
Motivation Methods and Strategies
This series provides insight for motivating team members in the workplace. Learners will understand principles for leading and coaching employees and will discover methods of motivating a team through rewarding top performers, correcting weaker performers, and building trust. Learners will also become familiar with established psychological theories that support these motivational strategies.
This series presents strategies for negotiating in business and daily situations. It covers techniques for developing a negotiation plan, evaluating the opposition, and taking advantage of body language, props, timing, questions, and correspondence. It presents strategies for gaining control in negotiation situations, and effective methods of getting past obstacles and closing a negotiation. Several everyday negotiation scenarios are explored, with tips for effective negotiation techniques to apply to these situations.
This series provides a detailed examination of project management concepts and strategies. It discusses the seven components of a management system and the five phases of the project life cycle, and looks at factors that affect cost and quality. The project manager's role is explored in detail, and strategies for defining the project are examined. Tasks such as developing the Work Breakdown Structure, estimating and scheduling resources, scheduling computations, and tracking project activities are discussed. The close-out phase of a project is also covered. Other topics include formalizing project management standards, developing a project team, and strategies for becoming a more effective project manager.
Project Management Professional PMP
This series complements the Project Management Body of Knowledge (PMBOK) in preparing a learner for the Project Management Professional (PMP) certification exam. This series will provide the learner with an understanding of the exam and how the Project Management Institute (PMI) views the topical areas associated with initiation, planning, execution, control, and closeout of projects.
The Sarbanes Oxley Act of 2002 will have a long lasting impact on the governance and financial accountability of publicly held companies, particularly in America. This series will provide the learner with an overview of the Act. Learners will master guidelines for making company policies, procedures, systems and controls Sarbanes-Oxley compliant. Learners will also examine management certification responsibilities and non-compliance penalties under the Act.
Stress is among the most common and harmful issues facing people in the working world. The information, practices, and exercises in this series will help you understand, control, and reduce stress.
Sexual Harassment in the Workplace
This series of courses is designed to raise awareness of sexual harassment as a workplace problem, identify strategies for harassed workers to follow in seeking redress, and outline legal avenues through which harassment complaints can be pursued. This series is for people who want to learn what behavior constitutes harassment so that they can avoid committing it themselves, as well as managers who are interested in preventing sexual harassment within their organizations.
This series provides strategies to help users use their professional time more effectively. It provides an overview of gauging how time is spent, and how to better organize and use time more efficiently. It provides guidance on developing action-oriented objectives, keeping and analyzing a time log, organizing and prioritizing objectives and tasks, and using time blocks. Strategies for controlling the length and effectiveness of meetings are discussed in detail, along with strategies for managing paperwork, phone calls, email, and procrastination. Effective techniques for useful communication with co-workers are also discussed, including handling interruptions.
This series teaches the learner practical methods for establishing and maintaining teams that maximize the collective strengths of their members. Learners will also acquire valuable team leadership skills.
